| |
| Can you
do artwork? |
 |
Yes. All we ask is for you to provide a clearly written or typed art
copy, together with a layout of how you want your leaflet to look.
You must supply all pictures and logo's the you require on your leaflet.
| What sort
of pictures do I need to supply? |
|
You can supply either photographs, transparencies or digital files.
Please make sure you are satisfied with the quality of your picture
as we cannot reproduce any better than what you supply to us.
| Do you
keep my job on file? |
|
Yes. After completion of your job an electronic file is held containing
your document. If you require an exact reprint simply supply a copy
of your existing leaflet.
| Are your prices on the website up to date? |
|
Our prices are updated every three months in order to stay ahead of any changes that may be incurred due to the uncertainty surrounding paper prices. However, this doesn't mean our prices will go up every three months! Prices will be listed on the site 14 days before they come into effect allowing you time to become aware of any changes taking place.
| Your prices appear very low - what is the quality like and what is the catch? |
|
There is no catch! We do not compromise the quality in any way. We pride ourselves on supplying high quality printing at affordable prices. Our low prices are due to efficient work ethics, keeping overheads carefully under control and using the best equipment available on the market. Request a sample pack and see for yourself.
| What about VAT? |
|
Most types of printing are 0% VAT, however, the following
are a few examples of items which incur the standard 17.5% rate: (i)
business stationery (letterheads, compliment slips, business cards
etc) (ii) greeting cards (iii) presentation folders (iv) leaflets
or posters which are larger than A4 after folding (v) leaflets with
more than 25% of their area designated as a reply-paid portion or
an area for completion (vi) part-works, for example magazine covers
supplied separately from the remainder of the magazine.
| I am a new customer, can I set up an account? |
|
Yes, but in order to simplify matters we do request a cheque is sent
with your first order. We will then be able to set up a credit account
for you, simply complete a Customer Account Application form
and post it to us. All invoices are due for settlement 30 days after
the month of invoice.
| Will I get a colour proof? |
|
Yes. Inclusive in the price you will receive a full colour inkjet
proof, which we aim to send you within 24 hours of receipt of your
artwork. If everything is correct then all you need to do is fax back
the accompanying approval form.
| Is the proof suitable to show my customer? |
|
Proofs are mainly intended for layout purposes so that you can
check the output is correct. Our proofs are printed on a high quality
inkjet printer. Whilst not exact, the colour reproduction will give
you a reasonable idea of what the press printed sheet will look like.
| What are your normal lead times? |
|
We aim to dispatch most work within 4 working days from receiving
proof approval. Current lead time will normally be indicated to you
upon placing your order. Long run orders or special finishing requests
may take longer. If you require your printing by a specific date please
indicate this on your order. We will endeavour to meet this deadline.
| What are your delivery charges? |
|
We offer free delivery to most locations on the UK mainland. For remote
or timed deliveries please call for a quotation.
| What type of printing press will my work be printed on? |
|
Most of our work is printed on a Heidelberg D146, a press manufacturor
name, synonymous with quality.
| Most printers I know are Mac based but I use a PC, Can you help me? |
|
We use both Macs and PC's and can accept PC files in most popular
formats - Quark Express, Corel Draw, Pagemaker, Illustrator and Photoshop
on PC's as well as Macs, so we should be able to help no matter what
platform or software you are using.
| Do I need to get a written quotation before placing an order? |
|
Not necessarily. We will always honour the prices shown on the website up to and including the valid date shown on each price page. If you are in any doubt then please feel free to telephone, fax or email for confirmation. Once you have been dealing with us for a short period of time you will gain the confidence of knowing that we will always honour any prices we have advertised on our site.
| Do you print with bleed? |
|
Yes. In fact all work is printed with bleed, but unlike most other printers we do not charge you any extra for the service. We recommend a 3mm bleed be used on all edges of the document (unless of course you do not require bleed).
| If I have two A5 leaflets, can I use the A4 price? |
|
To use the A4 price you must supply an A4 document. You can choose to place two A5 jobs on one document, however you will not be able to use bleed. The job will then be supplied to you trimmed to A4; it will be your responsibility for cutting these down to A5. To have the job supplied as two A5 leaflets you will be invoiced for two A5 jobs.
| I have an A4 leaflet that I will need to overprint later. Can you supply the job untrimmed as SRA3 sheets? |
|
Yes but you will need to use the A3 price. Therefore, 1000 A4's will be charged at the 500 A3 price.
| How do you make sure the colour is printed correctly? |
|
Our press sheets are printed with colour bars that our printers check
with densitometers. We ensure that the colour density of each of the
process colours (Cyan, Magenta,
Yellow, blacK) are within a very
tight tolerance range.
| What is your maximum sheet size? |
|
We focus on the small format full colour market therefore our maximum size is SRA3. The largest area we are able to print with full bleed is 310x430mm.
| Do you accept paper supplied by customers? |
|
No.
| Is your trade printing service confidential? |
|
Most definitely! We will not approach any of the customers whose work you send to us. We want to build up close working relationships with our customers and therefore treat all our jobs with complete confidence.
| I need to send directly to my customer. Do you use plain packaging and will you send me samples of the job? |
|
Yes. All our jobs are securely packaged in thick double-walled cartons that protect the contents. All of the packaging we use is plain including the tape. When sending work directly to your customers we will send you samples along with your invoice.
| How can I place an order? |
|
You can telephone, fax, e-mail, ISDN or post your order. We will then
send you your proof together with your ordering details.
| Can I send you a PDF? |
|
Yes you can but the PDF must be created in the correct manner. The Distiller job and printer PPDs which you need are available on request and can be emailed to you.
| Can I ISDN files to you? |
|
Yes. You will need to follow the standard protocol of using your company name as the Job Reference and please make sure that we are expecting them.
| Can I have full colour one side and one or two spot colour on the reverse? |
|
We only offer single sided full colour or double sided full colour
as part of our colour options. You can have just black reverse but
this will be charged at the double sided price.
| Can you send my order to two or more UK addresses or to an overseas address? |
|
Whilst additional charges may apply, we can send your
order to a number of addresses from locations both within the UK and
overseas.
| What about expedited delivery? |
|
We normally work to a next day delivery service, with most deliveries
before 4pm. We can also deliver before noon, before 10:30 and before
noon on a Saturday as additional options. Please ask for a quote on
any additional delivery requirements you may have.
| Will you accept films and a cromalin? |
|
No. due to the fact that we now work with a DI press (Direct Imaging)
we can no longer accept film. Artwork must be supplied to us on disc,
email or via ISDN. We will send you a proof anyway, which in turn
will save you money on having films and cromalin made.
| What screen ruling and resolution do you use? |
|
We use a 175lpi screen and a 1270dpi resolution as standard or, if
required, can use a 200lpi screen 2540 dpi resolution. Our workflows
are set to the standard values as default so you don't have to set
the screen rulings in your document.
| If I supply a proof, a Cromalin, a Matchprint or an example of a previously printed job, can you match the colour to it? |
|
No we can't. Put simply, a Cromalin or Matchprint is primarily designed
to prove that a set of films are correct before plates go to press.
Similarly, a previously printed job will have been printed under conditions
that may be completely different to those which we work under. For
example, the density (amount) of colour on the sheet may not have
been correct. Our workflows and equipment are designed to give an
optimal ink density using computer-controlled digital profiling techniques
and densitometry. Because of this it is very difficult, time-consuming
and expensive for us to match to work that has been printed without
using these advanced techniques. Also, because we use Direct Imaging
(DI), we can reproduce fine detail that printers using conventional
film and plate cannot.
| Can my
jobs be laminated? |
|
Yes. Prices for gloss and matt laminating are available upon request.
| Can you apply a UV varnish to jobs? |
|
Yes. Prices for spot UV are also available upon request.
| Will you return Zip discs and CDs? |
|
Certainly! They will be returned to you with your job or with your invoice should the job go direct to your customer.
|
|
